Returns & Exchanges
FULL-PRICED ITEMS POLICY
All full-priced items are eligible for a return within fourteen business days. Items must be unworn and unwashed with the original packaging and hangtags attached. A copy of your receipt or proof of purchase must also be included with the return. If for some reason your purchase did not have any tags attached, please contact us immediately at firstname.lastname@example.org. Hats, toques, water bottles and sporting equipment are a final sale. Non-collaborative footwear will only be accepted if returned with their original, undamaged shoe box. Soles must be clean and unmarked.
Please note GUNN only accepts returns. Should you wish to exchange a product, simply return the product back to us and purchase the new size or style that you are looking for. *please refer to the return process outlined below.
GUNN unfortunately does not accept returns from outside the USA or Canada. All international orders are final sale.
SPECIAL PROJECT POLICY
Special project items are non-refundable unless otherwise noted.
SALE ITEMS POLICY
All sale and discounted items are final sale and not eligible for a return. All items purchased with a promotional code are also a final sale and not eligible for a return. GUNN does not honour price adjustments.
HOLIDAY RETURN POLICY
All regular priced merchandise purchased after December 1st can be returned for online credit only until January 5th.
PROCESS FOR RETURNS
If you wish to return your purchase, please email email@example.com, with the subject line “return request _ your name _order number”. Return requests must be emailed within fourteen days upon receipt of your purchase. In your email please specify the reason behind your return, as well as the merchandise style number and description of the item(s) you wish to return. Footwear must be shipped back inside another box to prevent damage to the original shoebox packaging. Once your request has been emailed and the return is approved,
GUNN will provide you with an online return authorisation number (ORA#) via email. Please include the ORA# with the package you are returning.
The return process will be completed if the merchandise is returned to GUNN within fourteen days from the date your ORA# was issued.
If a return request or returned merchandise falls outside of the fourteen day time frame, we unfortunately will not be able to accept the return.
Please send your returned item(s) in one shipment to:
Once your return has been received and checked by our distribution centre in Los Angeles, California, U,S.A, you will be refunded the amount paid on your credit card, less original shipping costs.
Please note, you are responsible for all shipping and customs charges associated with returning an order.
Item(s) returned without an ORA# will also not be accepted, and will be sent back to you at your expense. GUNN reserves the right to reject any returns that do not comply with the policies outlined above. Any returns that are not authorised will be sent back to you at your expense and a refund will not be granted.
Please understand that GUNN is not responsible for packages lost or damaged in transit.
For any questions or concerns regarding the return process, please email firstname.lastname@example.org
For any questions or concerns please email email@example.com. Our customer service team is available Monday-Friday 10am – 5pm (weekends and holidays excluded). While we try to respond to all inquiries day of, some requests may take up to 48 hours to reply to.